Self Eval | Chris Graham Mastering

Yay! You're getting projects! Fill out the form below and click submit to send it in and then send me an invoice. If you're struggling with some of the items below, let me know and we can work on them together. Mistakes & struggles are going to happen, but in order to continue working together, honestly on the self eval form below has to be 100%.
Your Name*
Your email address.*
(Should me the same email address that you'll be sending me an invoice from)
Invoice month.*
Invoice Year
Rate from 1 to 10 for the invoice period.
I sent ETA's for paid projects, quotes, and videos and did it in a timely manner.*
Please enter a number from 0 to 10.
Tell me more:*
I wrote kick ass notes in HelpScout for all phone/Skype conversations and tagged the note with "phone".*
Please enter a number from 0 to 10.
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I didn't offer discounts to appease pushy customers.*
Please enter a number from 0 to 10.
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I only discussed projects with clients through the original email address they booked a project through.*
Please enter a number less than or equal to 10.
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I tagged every mix quote with “mix quote” in HelpScout.*
Please enter a number less than or equal to 10.
When a revision was requested, I double checked that the client listened in many speakers at low and high volume before doing a revision.*
Please enter a number less than or equal to 10.
Tell me more. Did you get any pushback on this from clients?*
I got a true rough mix from clients before beginning mixing their projects.
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I required all revision requests from clients to be submitted by email.*
Please enter a number less than or equal to 10.
Tell me more:*
I didn't edit anything or use pitch correction unless I was hired to do so.*
(Or I sent a client options when I had creative or production input.)
Please enter a number less than or equal to 10.
Tell me more:*
How did you do with making sure to edit the start and ends of each mix so that no fade in or fade outs where needed to be added in mastering?*
Please enter a number less than or equal to 10.
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I only sent mixes to clients through the mix uploader tool.*
Please enter a number less than or equal to 10.
Tell me more:*
I entered any customer complaints in the Complaints sheet.*
https://docs.google.com/a/chrisgrahammastering.com/spreadsheets/d/11DvrrZYtrfW40UVJ0G_lpnFKvw5F4IYaacAP44ws3Fw/edit?usp=sharing
Please enter a number less than or equal to 10.
Tell me more:*
One of the things I struggle with the most, is keeping my mind out of work mode when I'm having family or rest time. How'd you do with the item below from our agreement?*
"On weekends or evenings, email Chris instead of a calling or texting. (Unless an emergency.)"
Tell me more:*
HelpScout & Project Stuff
What was your "closing rate" on mix projects this month?*
Divide the number of mix sales you made, by the total number of quotes.
What was your average response time in HelpScout?*
In HelpScout, click "Reports" → Productivity → Your Name, then select the date range for last month.
What was your average "handle" time in HelpScout?**
(This is how long it took you to compose an email.) In HelpScout, click "Reports" → Team, then select the date range for last month.
What was your "Happiness" score in HelpScout?*
In HelpScout, click "Reports" → Team, , then select the date range for last month.
🎬 Sync Leads
The like, single biggest thing we can do to grow. Our Goal is 12-20 Sync leads each month.
How many leads did you enter in Close.io this month?
Other Stuff
Anything that's making your job hard that I can improve?
Anything other comments?
Awkward Mixing Contract Stuff
Any issues with the first 3 items on the mixing contract?
-If a client starts in ChrisGrahamMastering.com, don’t promote or provide services elsewhere.

-Don’t share our software, or discuss how it works with anyone else.

-Email with clients only through your HelpScout account.
Comments
This field is for validation purposes and should be left unchanged.

Rate from 1 to 10 for the invoice period.

HelpScout & Project Stuff

🎬 Sync Leads

Other Stuff

Awkward Mixing Contract Stuff